Order Information

Our aim is to give our customers the best possible user experience.

With this in mind, we try to process all orders placed before 1pm within 24hrs of cleared payment.

However, please note any orders placed on Friday will be processed on the following Monday subject to all public holidays within the UK.

No.  We only process and dispatch orders Monday to Friday from 9am – 1pm.

Any orders placed on Friday will be processed on the following Monday subject to all public holidays within the UK.

Due to the sheer volume of orders being processed unfortunately, we cannot guarantee same day dispatch.

However provided your payment clears and your order is placed before 1pm, we will do everything we can to dispatch your order as quickly as possible (usually within 24/48hrs) subject to weekends and public holidays.

Unfortunately not.  We like to give our excellent hard working dispatch team a break and so we don’t work on public holidays (Bank holidays etc.)

Please contact us using the form provided on the Contact Us page and please ensure you have your order number to hand.

One of our customer support operatives will be happy to help.

We take security of your data very seriously.

All the data we collect and hold allows us to efficiently process your order in line with the latest GDPR regulations.

For further information please see our Data Processing Policy which is located in the footer of our website.

Payment Information

Due to the level of encryption required we at JuleBox do NOT hold any credit card or payment information.

All our payment transactions are processed by our payment gateway service provider.

JuleBox is secured using the latest 256 bit SSL web encryption which offers point to point security whilst making a transaction.

For security reasons we do not accept cash payments for any orders.

All orders have to be paid online and payment has to have cleared before goods will be dispatched.

We accept all major credit and debit cards and PayPal.

A PayPal account is not required to make payments.

You can checkout and pay as a guest using your credit or debit card through the PayPal payment gateway.

We have tried to keep our payment process as simple as possible and therefore only use one payment gateway service provider so unfortunately no Sage pay is not available.

Delivery Information

Our standard delivery charge is between £2.99 & £3.99 for orders up to £50 in value.

Orders over £50 benefit from Free Standard Shipping.

Unfortunately not as we only process orders on Monday to Friday 9am – 1pm.

Yes we do offer Next Day delivery on all orders subject to us having received cleared payment and the order being placed before 1pm Monday to Friday (excluding all public holidays in the UK)

The option can be selected at the shipping and delivery stage of the checkout and costs £6.99.

Yes, we offer free delivery on all orders over £50.

Please note Free Delivery is not available on any orders where you have selected the Next Day delivery option.

Whilst we try to dispatch all orders within 24/48hrs of receiving cleared payment (excluding weekends and bank holiday’s) your delivery can take anywhere between 3-5 working days for you to receive it.

Please contact us using the form provided on the Contact Us page.

One of our customer support operatives will be happy to help.

Product Information

All our items being sold as gold, silver, platinum or palladium have been hallmarked to conform with the Hallmarking Act 1973.

Please don’t worry in the event that you receive an item sold by JuleBox and it isn’t hallmarked. In line with the Hallmarking Act 1973, there are certain items that are exempt under the legal weight thresholds which are:

  • 0.5 grams for Platinum
  • 1 gram for Gold
  • 1 gram for Palladium
  • 7.78 grams for Silver

All our Natural Gemstones are fully certified to the highest standards by leading UK certification laboratories.

All items that include gemstones will have an enclosed certificate confirming the validity of the item you are purchasing.

Our Diamonds have been fully certified to confirm the origin, grade and/or rarity of the item.

All items that include Diamonds will have an enclosed certificate confirming the validity of the item you are purchasing.

Return & Refund Information

Here at JuleBox, we offer a No Quibble 30 day period for the return or exchange of your item.

If your item is sealed, unworn and unused and you are within the 30 day cooling off period then please contact our customer services department, who will be happy to assist and provide a return number.

All returns require a JuleBox Returns Number.  Any items received without a valid returns number will be rejected and disposed of.

If your order has been damaged in transit, please contact our customer services department immediately.

Our customer service operatives will be happy to help once we know what the issue is.

Yes. Our customer services department, will be happy to assist and provide a return number.

All returns require a JuleBox Returns Number.

Any items received without a valid returns number will be rejected and disposed of.

Please note that we are unable to offer exchanges or refunds on items that have been engraved, personalised or altered in any way.

This is also applicable to products that are not normally stocked by JuleBox but may have been ordered specially at your request.

Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

We endeavour to process returns within 5 working days of receipt

Yes, as long as the item is returned to us within our criteria listed below:

  • You still have your original JuleBox Purchase Receipt
  • It is returned in un-damaged and re-saleable condition.
  • Providing it has only been tested for use as you would in a showroom.
  • It has not been personalised in any way.
  • Please note, we cannot accept any returns or exchanges on earrings or sets containing earrings for hygiene reasons once they have been dispatched.

Please see our returns policy for further details.

Please check our Returns Policy located in the footer of our website.

All Returns and Refunds are processed in accordance with our Returns Policy.

In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy.

This applies to all our product ranges that include earrings and is not limited to jewellery sets that contain earrings. This does not affect your statutory rights.