What Is the Purpose of This Document?

We are Julebox UK Limited, registered office at PO Box 10744, Nottingham, NG5 0JZ. Throughout the rest of this document we shall be referred to as “Julebox”.

This Privacy Policy applies to www.Julebox.co.uk, your Julebox user account, support and any other services we provide to you (we’ll just call all this “Julebox Services”).

The purpose of this document is to inform you of exactly what information about you that we collect, store and process. To generalise we do not store any information about you that does not help us provide the services you have purchased from us. We are committed to being transparent and open and this document will outline exactly what is stored and how it is used.

What Do We Mean by “Personal Information”?

“Personal information” means any information that identifies you, things like your name or email address. Any information that falls outside of this is “non-personal information.”

If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data, then the remaining is non-personal information.

Your Data

What we collect

We collect personally identifiable information in order to provide you with a service and identify that you are the owner of the provided service. The following is the set of personally identifiable information we collect from you and the legal and practical justification for its collection.

DataProcessProcessing Bias
IP AddressYour IP address will be checked against a service that determines how likely an IP address is a proxy / VPN / bad IP using statistical analysis. If we determine your current location does not match your billing address, we will contact you to confirm the order is genuine. Your IP address will also be recorded on system logs that will be used for general system maintenance.Legitimate interest To protect us and our users from fraudulent transactions.
Full NameYour name determines the owner of the

Julebox services.

Legitimate interest Relationship management, we will refer to you by your full name in support communications
Billing AddressWe need to know your billing address to confirm your order. We may check this against your current location in order to prevent fraudulent orders. If we determine your current location does not match your billing address we will contact you to confirm the order is genuineContract to create invoices and manage payments

 

Legitimate interest to recovered owed money in the event of non-payment

 

Legitimate interest To prevent fraudulent orders

Email AddressYour email address will be stored in our customer database and support system and will be used to contact you for various reason.Contract We need to be able to contact you to provide support and information regarding your orders including notification of technical issues, invoicing or delivery information.

Legitimate Interest We will contact you regarding new offers and products.

Telephone NumberYour telephone number will be stored in our customer databaseLegitimate Interest Fraud prevention, in the event of a suspicious order from your account we may contact you by phone to confirm the order.

Legitimate Interest We may contact you by phone to notify you of any issues regarding your order.

What We Don’t Collect

Special category data. Special category data is personally identifiable data which the GDPR says is more sensitive, and therefore requires more protection. We do not collect any special categories of personal Data. For your reference these special categories are:

  • race
  • ethnic origin
  • politics
  • religion
  • trade union membership
  • genetics
  • bio metrics (where used for ID purposes)
  • health
  • sex life
  • sexual orientation

We do not store credit card details nor do we share financial details with any 3rd parties.

How Your Data Is Collected

Your contact details, including your name, address, email address and phone number are collected through our checkout process, or if you choose to create an account with us.

Your IP address is collected automatically when you sign up to the Julebox website or visit any page of the Julebox website.

To contact you regarding your service – In order to provide your service, we will need to contact you to inform you about problems, orders and information pertinent to your service with us.

How Your Data Is Used

Third parties

We do not provide any of your details to third parties for the purpose of marketing.

Marketing

We will provide you with choices regarding certain uses of your personal data, in particularly around marketing and advertising. We may use your Identity, Contact, ordering and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have purchased goods or services from us, taken advantage of an offer and in each case, you have not opted out of receiving that marketing

Transferring Data out of the European Economic Area

We do not transfer any of your data outside of the European Economic Area

Your Rights

The GDPR provides the following rights for individuals:

The right to be informed

You will be informed about the collection and use of your personal data.

The right of access

You will have access to your personal data and supplementary information.

The right to rectification

You can have inaccurate personal data rectified, or completed if it is incomplete.

The right to erasure

You can have personal data erased when that erasure does not conflict with our legal obligations or security requirements.

The right to restrict processing

You have the right to request the restriction or suppression of your personal data.

The right to data portability

You can always obtain and reuse your personal data for your own purposes across different services.

The right to object

You have the right to object to data processing based on legitimate interests, direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics. Please note that objections to data processing may make it impossible for us to provide you with a service.

You also have rights in relation to automated decision making and profiling.

For further reference please see the ICO documentation

Contact and Support

Calls to Julebox maybe recorded monitoring and training purposes. Support tickets are stored to provide historical reference information to provide product support

Julebox Data Protection Officer

In the case of any complaint regarding our handling of your data, our privacy policy or our adherence to it, please contact our data protection officer listed below. This individual will carry out a full investigation on your behalf in the event that you feel there is a problem.

  • Name Vik Landa
  • Address Julebox UK Ltd, PO Box 10744, Nottingham, NG5 0JZ
  • Email Address jule@julebox.co.uk